These terms apply to every booking made through tjteneriferent.com. Please read them before you pay — you are asked to accept them at checkout.
1. Who you are booking with
Your accommodation contract is with the property owner, who owns and manages the apartments listed on this site. Our contact details are on the legal notice page.
2. Prices and what is included
Prices are per apartment per night in euros and vary by date. The price shown in the booking calendar for your specific dates is the price you pay — it is calculated again on our server before payment, so it can never differ from what you were shown.
The price includes the end-of-stay clean, bed linen and towels, WiFi, pool access, and parking at the apartments that have it. There are no booking fees.
3. Minimum stay
A minimum stay applies and depends on your check-in date. The booking calendar shows the rule for each date before you select it, and a booking shorter than the minimum cannot be completed.
4. Paying for your stay
You can pay the full amount online by card, or reserve with a 30% deposit paid online.
If you choose the deposit option, the remaining 70% is due on arrival, before you receive the keys. It can be paid in cash or by card in person. We will remind you of the exact balance in your confirmation email and again before you travel.
Card payments are processed by Stripe. We never see or store your card details.
5. Refundable damage deposit
A refundable damage deposit of €200 is collected on arrival, separately from the accommodation price. It is returned in full at check-out once the apartment has been checked, provided there is no damage beyond normal wear and nothing is missing. Where a deduction is necessary we will explain it in writing and, on request, provide evidence of the cost.
6. Cancellation and refunds
If you paid in full, the following applies to the amount you paid online:
- More than 30 days before check-in — full refund.
- Between 30 and 14 days before check-in — 50% refunded.
- Fewer than 14 days before check-in — no refund.
- No-show or early departure — no refund.
If you chose the 30% deposit option, that deposit is non-refundable from the moment it is paid. Nothing further is owed if you cancel.
To cancel, email us or send a WhatsApp message. The cancellation takes effect from the time we receive it. Refunds are returned to the card used for payment, normally within 10 working days.
If we have to cancel your booking for any reason within our control, you receive a full refund of everything you have paid, including any deposit.
7. Right of withdrawal
Under Spanish and EU consumer law, the 14-day right of withdrawal for distance contracts does not apply to holiday accommodation booked for a specific date (Directive 2011/83/EU, art. 16(l); Real Decreto Legislativo 1/2007, art. 103(l)). The cancellation policy in section 6 applies instead.
8. Your stay
- Check-in is from 15:00 and check-out is by 11:00. Different times can often be arranged — just ask.
- The number of people staying must not exceed the maximum shown for the apartment.
- Pets are not accepted. Assistance animals are welcome — please tell us in advance.
- Parties and events are not permitted, and quiet hours in the building run from 23:00 to 08:00.
- Smoking is not permitted indoors.
You are responsible for any damage caused during your stay by you or your party. Serious breaches of these rules may end the stay without a refund.
9. Complaints and disputes
Tell us about any problem as soon as it arises so we can put it right during your stay. Official complaint forms (hojas de reclamaciones) are available on request. Consumers may also use the European Commission’s online dispute resolution platform at ec.europa.eu/consumers/odr.
10. Governing law
These terms are governed by Spanish law, and the courts of Santa Cruz de Tenerife have jurisdiction. This does not remove any right you have as a consumer to bring proceedings in your own country of residence.